Effective collision management is one of the easiest ways of saving your organisation money through the efficient reporting of collisions and robust investigation of incidents. We provide an introduction here.

Implementation in any business is key and implementing your fleet risk management programme will be easier with the documents and templates provided in this section. We provide a guidance document on the implementation process here.

Many employees who drive as part of their work activities are unaware of the significant costs that can be added to repair costs if a credit hire company becomes involved in a claim for third party vehicle repair costs. The early reporting of the collision by your employee, ideally within two hours of the collision, will assist greatly in allowing your accident management service provider or insurance company control the third party vehicle repair process efficiently. This letter provides you with a template that can be issued to your drivers to inform them of your initiative to improve the speed of the reporting process.

To achieve efficient reporting of collisions your drivers should be well briefed but your managers should also understand the collision reporting process. With an understanding of the importance of the reporting process, your managers can monitor reporting times and ensure that their employees who drive as part of their work activities are following reporting procedures if they are involved in a collision whilst driving.

A scene of accident flow chart can be a useful document to keep in the glovebox of your vehicles along with the scene of accident information exchange form. The flow chart can be adapted to the collision reporting process that your organisation has decided to adopt and provides a valuable prompt to employees to ensure that they collect all necessary information following a collision and report the details promptly.

One of the easiest and quickest ways to make savings on your fleet costs is to improve the time in which collisions are reported to your accident management team or insurer claims department. To ensure that the claims management process is efficient as possible following a collision with a third party vehicle, your driver must obtain the details of the third party driver. Once those details have been obtained, your insurer or accident management service provider can contact the third party and offer to repair their vehicle in a cost efficient manner. Failure to to do this may well see a credit hire company acting for the third party and the cost of repairs and associated vehicle escalating significantly. Your driver should use the exchange of details form to record the details of the third party driver. The form has a section which can be handed to the third party and this section should be completed with the details of your insurance company or accident management service provider. This will allow the third party to contact your representatives and minimise the risk of a credit hire company becoming involved in the repair of the third party vehicle. Please contact us on 0333 567 2003 if you would like a batch of the forms printed with the contact details for your fleet insurance policy and insurance representatives. Batches of forms can be tailored with your details and dispatched to you at competitive prices.

Claims resulting from vehicle collisions can be more effectively managed by accident management service providers and insurance companies if appropriate details of the collision are recorded quickly following the incident. Many drivers collect scant information following a collision and this checklist document is designed to prompt your driver to collect the appropriate details following a collision. The information obtained can be used in the collision reporting process but can also be used as the foundation for your accident investigation process.

Many employees who drive for their employer are not aware of the significant costs that can be added to the repair bill for a damaged third party vehicle if a credit hire company becomes involved in the management of the repairs. This toolbox talk provides guidance on the process to follow following a collision with a third party vehicle. The toolbox talk should be delivered to your drivers on a regular basis to ensure that they have the process front of ind in the event of a collision.

Many organisations do not go deep enough in their investigation of a collision. We provide a template form here that guides you through some of the aspects of the investigation process.

In this document we give you a wide sample of questions to use as appropriate in your investigation of a vehicle collision.

Holding a de brief with an employee who has been involved in a vehicle collision is an important part of the investigation and management process. We provide some questions you can use in the debrief conversation.

Obtaining witness statements and a statement from your employee who was driving your vehicle at the time of the collision is an important part of an investigation. Use the attached form as the template for taking a formal statement so you have a record of what happened according to the people who witnessed the accident.

Investigations can get interrupted by other operational issues, we’ve provided a form here to help you make a record who you witnesses and their statements.

There can be a wide range of documents that need to be collated to make up an collision investigation, we’ve provided an aide memoir to help you with your investigation.

Sometimes it’s difficult to decide how exactly a collision was caused and a team effort is needed to make a decision. The accident review committee provides that team approach to assessing the information available and making a decision as to how the collision was caused and what the consequences should be. We provide further guidance in the attached document.